Certified IT Support Services

Do You Need Affordable & Dependable IT Computer Network Support for your Business?

We Serve the Raleigh-Durham Area & National Clients

We are Microsoft & Cisco Certified & Have Direct Access to the Engineers at Microsoft & Cisco.

Archive for June, 2010

Data Recovery, Disaster Recovery, Raleigh, NC

June 14th, 2010

Does your hard drive make strange noises? - Does your computer not boot?  – Are you having difficulties recovering your data?

Then it is time to let us assist you!

  • We are a professional computer repair company specializing in data retrieval and recovery at very competitive prices.
  • And we guarantee if we don’t recover your data – You will NEVER be charged a service fee or trip charge. We work primarily on word of mouth referrals so we want this to be a great experience for you!

What makes us different is that we will listen and treat you with respect. We are dedicated to being known as the company that really does put you first. With our great Prices and guarantee, you just can’t go wrong!

Data retrieval and data recovery is our specialty and we will use every resource we have to help in your data retrieval needs!

We also understand that time is usually a very important factor, especially for businesses. That is why we will perform data retrieval on your hard drive as fast as can be performed, in a safe manner, so we can return your hard drive back to you.  We service and support home and business users throughout Raleigh, NC.

We want you to be satisfied, that is why we will always perform everything in our powers to provide you professional low cost data recovery.

Computer Service In Raleigh, NC

June 14th, 2010

WELCOME TO IT Solution Raleigh

We provide affordable IT support services including: Computer Repair, Business IT Sevices, Virus Repair, and Data Recovery to homes and businesses.

WHY CHOOSE OUR COMPUTER REPAIR SERVICE?

Our services are designed to help the business owner to Develop, Manage, and Secure what they worked so hard to build. We have been providing high quality, affordable Information Technology services nationwide for many years.  We specialize in small business support, home support, virus removal, and exchange iPhone sync support.  Whether a business or home, we understand you are looking for expertise, reliability, and swift attention to all of your problems.

•Skilled, professional, customer service support.
•FREE over the phone support estimates.
•Fast, affordable PC repair and service.
•We repair and service all brand names of PC’s and Apple computers.
•Highly trained computer technicians.

IT’S ALL ABOUT MANAGED SERVICES TO THE NEXT LEVEL!

We’ll make ALL your computer and network problems go away!

You deserve respect. - The answer is YES we can! You can rest assure that your business will receive first-rate tech support with the highest degree of care and professionalism. Say goodbye to unreliable and impossible to reach consultants!

You need peace of mind.-  We will monitor your entire business computing environment 24x7x365 days per year. We will eliminate all of your current IT Support headaches for good!  We will ensure your systems are always fast, stable and reliable.

Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss.

You requested fixed prices.- Tired of being nickel and dime for everything! All of the IT Support your business needs is included in our low cost, fixed monthly IT Support plans without any strings or hidden surprises.  In fact, our PetroCare proactive monitoring does not allow us to profit from your technology troubles in any way.

Call Us Now: (919) 422-2607

OUTLOOK ANYWHERE-REMOTE ACCESS TO EXCHANGE WITHOUT EXCHANGE WEB

June 14th, 2010

IT SUPPORT RALEIGH is not just restricted to sync issues with Microsoft Exchange, but we also offer services to facilitate remote Outlook “Anywhere” Exchange 2003 – Exchange 2007 – Exchange 2010 – associations to your corporate Exchange server over a SSL connection without using a VPN connection. Why is this Outlook Anywhere significant?

IT SUPPORT RALEIGH can setup Outlook Anywhere today for your Exchange Server! Call us for our Outlook Anywhere SPECIAL!

• Access your Exchange Server distantly with the common outlook interface: No Need for VPN connection, connect anywhere – Starbucks, HotSpots, Airports, McDonald’s, etc.
• No need to use Exchange Web Access!!!
• Your Exchange server (2003, 2007, 2010) can be anywhere: Say your Exchange Server is in Los Angeles and you are in the Raleigh, You can remotely right to use your Exchange Email through the common outlook interface.
• Secure connection from XP, Vista, Mac, Entourage Mac, Outlook 2003 / 2007 / 2010 to your corporate exchange server
• VPN Connections Disconnect. Common disconnections of VPN connections can be expected. In addition, it is just one more component to fail or go wrong. End user education on the process of connecting to a server through a VPN connection is typically painful.
• Common interface. You won’t have to access your business email site through outlook web access anymore from your home or laptop computer to receive and send mail.
• Access to all of your email folders, contacts, and calendars. You will have the same known touch and access to your exchange server as you would if you were inside your building.
• Ability to share and access other user’s email, contacts, calendars. Outlook Web access (OWA) makes it almost impossible to access another user’s contacts and calendar. However, HTTP over RPC connection within Outlook provides a frequent interface for you to easily access this data.
First it was ActiveSync.. Now We can fulfill your Exchange connectivity dreams!! Contact us today.

WIRELESS-WIFI

June 14th, 2010

Computer Repair Services Techs profess the importance of sound security measures of your wireless computer network and systems. That is why our skilled professionals passionate and ready to make the necessary changes to prevent network infiltration. Lack of WiFi security is probably the biggest security breach in your entire home or office network.

Why is WiFi security important?

Most Wi-fi (wireless) routers (LinkSys, Dlink, NetGear, Cisco) arrive from the manufacturer without any
security, by default. Your neighbor, drive by hacker, and office next door, (to name a few possible sources) can join your wireless network at anytime. Anyone can read transmissions to and from wireless network and WiFI PC / Wifi Phone. Something as simple as typing in your password on an unencrypted Internet page will further your exposure. Anyone within listening distance can, potentially, know your password.

The WiFi Secruity need!

How to help guard valuable personal & business information
How to help deter viruses and hackers
How to help protect your network against the most common threats

Secure your WiFi router – network devices / connections

Contact Computer repair Services today to implement WiFi encryption that rejects unauthorized users and keeps strangers from reading everything you type, browse on your paid Internet connection, and possibly disrupt or steal sensitive computer information. Wireless encryption also prevents others from using your Internet connection, possibly for illegal purposes.

Other Points of Interest

If you have time, view Dlinks Digital Home Do-It-Yourself videos will show the consumer basic steps in creating the ultimate digital home.  This episode explains how to add storage to your home network in simple terms.  It describes what you need and the steps to do it.

VIRUS REMOVAL – REPAIR

June 14th, 2010

Computer Virus, Spyware, Trojan and Malware Removal and Repair. IT SUPPORT Raleigh is the leading Virus Removal Experts. Don’t be fooled by the “1 hour” virus repair. We provide a FLAT RATE Virus removal.

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Flat Rate Virus Removal with a 100% money back guarantee!

** NO ADVANCE PAYMENT REQUIRED **

Flat Rate $125.00. This is not a gimmick and we are REAL Microsoft Engineers – with a 100% money back guarantee!
IT Support Raleigh is the most affordable Virus Repair Experts found anywhere for home and  small businesses.

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Does it seem like your computer has a life of its own? It could be a virus or trojan.

We have not seen many 1 hour virus removal jobs. Let’s face it, if these virus(s) were so easy to remove, you wouldn’t need us. We screen your PC through 4 of the major virus removal programs – sweeping all of the known threats to ensure a clean computer. No matter what kind of computer you have, you always need the most up-to-date Anti-Virus software.

Not only do Anti-Virus programs protect your computer from crashing, but they also prevent you from accidentally passing the infection to other computers of family and friends when you send e-mails or share files. If you’re unsure about which virus software to install or how to configure it, just give us a call!

A local customer recently reported the following virus issue:

just downloaded and cleaned my computer with the SmitfraudFix program (Trying to remove Malware)and it didn’t get rid of the infection. That red circle with the white “X” in it is still there and I have no idea how to get rid of the infection.  Please someone help me.

Answer:

Ouch! A nasty PC virus! This is sometimes an easy computer virus to remove and sometimes a difficult PC virus to remove. I have had to remove this smitfraud infection many times while on computer repair Phoenix ,NC service call.

You might have to run the tool in safe mode. Go to my site if you need further assistance.

Virus and Spyware Removal

June 14th, 2010

The typical cleanup procedure for removing most PC Spyware, Malware, and Viruses. If you experience any of the symptoms below, contact us for professional removal:

AntiVirusGold MalwareWipe PSGuard safetydefender.com Search Maid SecurityBulletin.net
Security IGuard Smitfraud SpyAxe SpyFalcon SpySheriff SpywareQuake SpywareStrike
syssecuritysite.com Virtual Maid Search Maid Zlob aka Trojan.Zlob aka Trojan-downloader.Zlob.Media-Codec aka DNS Changer aka

The Typical Removal Steps peformed by our Computer systems engineers:

STEP 1: Searching for the infection! (Utilizing various Virus Removal Tools / Boot Procedures)
STEP 2: Cleaning the infection! (Registry Editors / Safe Mode / Spyware / Malware)
STEP 3: Rescan your PC computer with multiple virus scan programs to ensure a safe and sound Windows XP, Vista, 2003, 2008 operating system.

Here is a list of various Virus Detection software and repair tools utilized in the course of removing PC Viruses:

  1. AVG Free Edition <Computer Repair Services is an authorized AVG reseller>
  2. Kaspersky
  3. AVPersonal
  4. Asquared Free
  5. Super AntiSpyware
  6. Adaware
  7. HijackThis
  8. Root Kitty
  9. BartPe

SECURE ON-LINE|ON-SITE BACKUP|REMOTE BACKUP FOR PC’S& SERVERS

June 14th, 2010

Reliable and supple data-backup solution for SMBs & ROBOs. Backup Servers (Linux, Windows), Desktops (Mac, Linux, Windows), and laptops (Mac, Linux, Windows) across your networks to a remote secure location.
Why On-Line Remote backup?
From small businesses to large corporations, the serious task of PC backup can be an exclusive and tough attempt. Auspiciously, we have made enterprise backup possible for everyone with its reasonable, safe solution that’s simple to manage and even easier to use. Whether you’re the CTO of a Fortune 100 corporation, or an IT consultant servicing a few small businesses, Computer Repair Services is your enterprise solution for remote data backup.
Comprehensive solution for ALL platforms, not just for Windows!
One absolute solution for desktops, laptops & servers. Server backups include SQL Backup, Exchange Server Backup, Active Directory/System State Backup, and MySQL Backup in Windows & Linux.
1. Works on Windows, Linux, FreeBSD, Mac OSX. Backup installations running on different operating systems are interoperable!
2. Supports every form of Disk to Disk Data Backup, including remote data backup.
3. 1-Click selection for common backups: Email, Browser Settings, My Documents, etc – selectable with one click!
4. Intuitive browser based user interface makes backups & restores easy for end users.
5. Deployment Flexibility limited only by your imagination! Multiple modes of ‘disk to disk’ deployment are possible:
6. Remote backup with StoreGrid server residing outside the intranet.
7. Typical client-server backup deployment.
8. Trusted intranet Peer to Peer (P2P) backup deployment.
9. Backup to NAS boxes & external hard disks.
10. Local to Remote Server Data Migration (First backup taken locally,thereafter incremental backups done online)
11. Easy license management: Licenses can be centrally managed in one backup server, clients don’t have to be applied licenses individually.
12. Intelli-Delta technology for Incremental backups. Backs up only changes in files and not the entire file every time.
13. Automatically detect changes in files and/or directories and backs up accordingly.
14. Mobile users’ (esp. laptops) data can be backed up immediately as they connect to the network.
15. Support for backing up multiple versions of the same file with time stamps for easy restores. StoreGrid also supports additional full backups.
16. Support for large file backups including ‘continue where you left off’ feature.
17. Every possible scheduling option included – including Continuous Data Protection.
18. Commanding data compression based on the ZLIB algorithm.
19. Strong data encryption with up to 448 bit Military strength protection – based on the blowfish algorithm.
20. Support for Volume Shadow Copy for backing up Open Files in Windows XP/2003/Vista.
21. Powerful reporting that encompasses configurable email reporting for Client and Server.
22. Replication server functionality supports replicating the backup server and easy restores in case of disater recovery scenarios.

ON-LINE REMOTE BACKUP PRICE

June 14th, 2010

Storage Price
5 GB $10
10 GB $15
15 GB $20
20 GB $25
25 GB $30
30 GB $35
35 GB $40
40 GB $45

Cannot get mail the connection to the server has failed

June 14th, 2010

Cannot get mail the connection to the server has failed is a notorious error message facing many users. This can be cause by:

  • Account didn’t verify properly
    Let us face it, this Bling Bling phone is picky!! If the account fails to verify, almost 99% of the time, the iPhone will fail to connect to the server. Other words, something is wrong on the server.
  • 443 is not correctly opened on firewall
    iPhone is not dependent on a particular firewall manufacturer. All firewalls are the same (SonicWall, Cisco ASA, Cisco Pix, WatchGuard, etc.) when it comes to the iPhone and Microsoft Exchange Activesync. One common item is that you will need to ensure that TCP port 443 (SSL) is being forwarded from the router to the Microsoft Exchange 2003 Server.
  • Exchange Account verified
    Oddly enough the iPhone can verify, but there are still many other factors and settings that may be wrong on the server.

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iPhone Exchange Setup Solution – Flat Rate $175.00. This is not a gimmick and we are REAL Microsoft Engineers – with a 100% money back guarantee!

IT Solution Raleigh is the most affordable iPhone Exchange Setup Experts found anywhere for enterprise, small business, and IT Repair companies.

Give us a call today: (919) 422-2607

ON-LINE BACKUP PRICING

June 14th, 2010

You will notice that our secure on-line backup service is very competitive.  We also offer on-site initial seed  backup to ensure an efficient backup of the first backup process, a service not offered by the big boys. *

Another point to consider, we offer emergency delivery of backup data on a usb / removable hard drive to expedite the restoration process.*

In addition to all the features found in the desktop license, the Backup server license offers:

  • Microsoft Windows server OS support, Linux
  • Network share support
  • Backup & restore of SQL, Exchange, and VMware
  • VSS writer backup and restore to Exchange, SYSVOL, and Active Directory

Accounts are billed monthly, 6 months, or annually.

SQL / Exchange Server Licenses: $3.95 per month

Client Monthly Pricing Server Monthly Pricing (without Exchange)
5 GB $10.00 5 GB $15.00
10 GB $15.00 10 GB $25.00
15 GB $20.00 15 GB $35.00
20 GB $25.00 20 GB $40.00
25 GB $30.00 25 GB $50.00
30 GB $35.00 30 GB $60.00
35 GB $40.00 35 GB $70.00
40 GB $45.00 40 GB $80.00

*Initial Backup See // Emergency backup delivery are additional services / Fees offered by Computer Repair services