• Small offices seeking more than just reactive hourly IT support, but not ready for dedicated and fully managed IT service
• Small organizations with limited budgets not meeting the requirements for our Managed IT Services, but want access to our high level of customer service and experienced team of engineers
• Larger customers that want the added resources of our IT professionals and state of the art remote monitoring & management tools to supplement their internal IT department.

Plan Highlights
PC Maintenance
Automated Scheduled Anti Virus Updates
Automated Scheduled Spyware Prevention and Deletion
Automated Temp File Deletion
Automated Patch Assessments & Updates
Comprehensive Tracking of all Software and Hardware on each Desktop/Laptop
Detailed & Comprehensive Reports for Inventory & Preventative Maintenance Activities
Server Maintenance
Automated Daily Maintenance
Database Size Monitoring
Message Queue Monitoring
Event Log Monitoring
Service Monitoring
Security Patch Management
Service Pack Management
Core Health Monitoring
On Demand IT Service
Live Help Desk Support	Hourly
Network Support and Administration	Hourly
Strategic Planning and Guidance	Hourly
Hosted Solutions (email, backup, spam filtering)	Hourly
Onsite Support and Projects	Hourly
Custom Development	Hourly
Disaster Recovery Planning	Hourly

From $120

Typically Same Day Service!

Server Support & Computer Network Services for Raleigh-Durham, NC

Our affordable rates start at just $120 for drop off or remote service. $140 On-Site Computer Repair for Raleigh-Durham and the Triangle of North Carolina Customers.

Are you looking for preventative maintenance, 24/7 network monitoring or Managed IT Support Services to proactively protect your business from unexpected down-time? Check out our new Small Business Plan!

WORKSTATION TECH SUPPORT

Laptop / PC, server, network Support from experienced and highly available technicians. Our technicians’ skill-sets and internal knowledge base ensures that our clients have the best tools available at the most critical times.

• New PC Computer Set-up ·(Dell·HP·Compaq·Gateway·NEC·lenovo-IBM·Toshiba)
• Troubleshooting and Repair
• Virus Removal and Protection
• Malware, Spyware, Adware Removal
• Spam Filtering, Remove Unwanted Junk Email
• Emergency Data Recovery
• Hardware and Software Repairs
• Hardware Upgrades
• Software Installation and Debug
• Reload Operating System
• PC Surveillance, Usage Monitoring
• Internet usage policy (block twitter, facebook, block myspace, block YouTube, block job searching, block resume, etc)
• iMac, Macbook, and Microsoft Windows Server integration

WORKSTATION NETWORK · SERVER INTEGRATION

• Remote Exchange 2003 2007 2010 access from “Anywhere” (Outlook Anywhere)
• Router Configuration, Setup DSL, Cable Modem, T1 (Cisco, Sonicwall, Watchguard, Zyxel, Linksys, Dlink, Netopia, Advocent, etc.)
• Port forwarding Firewall Pinholes Access list
• VPN – Remote network access
• Access Point Setup (Wifi · Wireless Access Point)
• Network printer install·installation
• Network scanning · Copier Integration (Ricoh, Canon, Kyocera, Oce, etc.)
• Windows 2003·2007·2008 Server (Small Business·Standard·Enterprise editions)

WORKSTATION PROACTIVE MONITORING

IT’S ALL ABOUT MANAGED SERVICES TO THE NEXT LEVEL!

We’ll make ALL your computer and network problems go away!

Our proactive monitoring service will substantially reduce or eliminate computer problems in your business while maximizing your network’s performance and stability without the expense of a full-time IT staff.

Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. In fact, our workstation monitoring does not allow us to profit from your technology troubles in any way. We have already have saved a considerable amount of money in lost downtime, made numerous small businesses nationwide networks much more reliable, and reduced the number of problem they were experiencing. ALL because of our Proactive Support plans

We will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system.

• Network Security
• Monthly Executive Summary Report
• Hardware integrity and reliability
• Virus protection
• Virus Definition and Security Patch Updates
• Proactive Anti-malware, Virus protection, Worm Protection
• Spyware detection and removal
• Nightly, Weekly PC Tune-up

ALL because of our proactive support plans.

IT’S ALL ABOUT MANAGED SERVICES TO THE NEXT LEVEL!

We’ll make ALL your computer and network problems go away!

• Are you tired of writing big checks to your computer guy only to continue dealing with frustrating network issues, unexpected computer downtime, haphazard, unprofessional computer support!
• Tired of spending money to fix ongoing computer problems
• Unsettling feeling in the pit of your stomach that your important company data is not 100% safe?

Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. In fact, our Small Business workstation monitoring does not allow us to profit from your technology troubles in any way.

We will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system.

• Network security
• Monthly Executive Summary Report
• Hardware integrity and reliability
• Virus protection
• Virus Definition and Security Patch Updates
• Proactive Anti-malware/Virus/Worm Protection
• Spyware detection and removal
• Nightly · Weekly PC Tune-up

WORKSTATION TECH SUPPORT

• Troubleshooting and Repair
• iMac / Macbook – Microsoft Windows Server integration
• Internet usage policy (block facebook, block You Tube, block Myspace, etc)
• PC Surveillance · Usage Monitoring
• Virus Removal and Protection
• Malware · Spyware · Adware Removal
• Spam Filtering · Remove Unwanted Junk Email
• Emergency Data Recovery
• Hardware and Software Repairs
• Hardware Upgrades
• Software Installation and Debug

WORKSTATION NETWORK · SERVER INTEGRATION

• Windows 2003·2007·2008 Server (SBS·Small Business·Standard·Enterprise editions)
• Network scanning · Copier Integration (Minolta·Ricoh·Canon, etc.)
• Outlook Anywhere · Remote Exchange 2003 2007 2010 access from “Anywhere”
• Network scanning · Copier Integration
• VPN – Remote network access
• Router Configuration (Cisco·Sonicwall·Xytel·LinkSys·Dlink·Netopia, etc.)
• Port forwarding Firewall Pinholes Access list
• Access Point Setup (Wifi · Wireless Access Point)
• Network printer install·installation

My 100% “You Can’t Lose” Money-Back Guarantee

To prove our commitment to you and the success of the Small Business PC Management program, I’ve even decided to create this unique RISK FREE guarantee:

Sign up and use this new service for a full 3 months. Put us to the test. If you don’t feel we’ve helped you save a considerable amount of money in lost downtime, made your network that much more reliable, and reduced a number of problems you were experiencing, then simply give us a call and say, “this is not really working for us.”

That will be our cue to cancel the service and issue you a complete refund for the 3 months. NO hassles, NO questions, NO guilt. You can consider the deal cancelled and the 3 months of service on us.

Click Here to read more about our Small Business PC Management Support Plans.

When You Have Finally Had Enough Of Arrogant Computer Consultants Who Are Impossible To Reach When You Need Them, Who Won’t Return Your Calls Quickly, And Who Nickel And Dime You Over Every Little Thing They Do…

Then It’s Time to Give Us a Call!

We’ll Respond To Your Computer Problems Within 60 Minutes or Less – Guaranteed – AND Support Your Network 24/7 For One Low, Affordable Flat Rate!

Dear Small Business Owner,

It just amazes me how unreliable and arrogant some computer technicians are.  When you call them for help, you end up talking to their voice mail.  Then when you finally get them on the phone, they make you wait hours – even days – before they can actually come out to see you.  Then they nickel and dime you for every little thing they do, even a simple 3-minute phone call!

Even at that, a lot of them are late, never show up, and as final insult, act as though THEY are doing YOU a favor!

Enough Is Enough!

I think it’s about time someone finally got it right.  That’s why we decided to start a “one-company revolution” and commit ourselves to delivering fast, affordable computer support from technicians that are professional AND reliable. What a concept!

Since opening our doors, we’ve become the most trusted provider of computer repair, installation, and support for small business owners nationwide.  While there are a lot of fly-by-night competitors, I think you’ll agree that you don’t want some guy working part-time out of the back of his van supporting the critical information systems that run your business, even if he offers a cheaper rate.

But don’t take our word for it; click here to read testimonials from other business owners who have trusted us for years or click here to read our 100% “Zero Hassle” Guarantee.

We Want To Give You A FREE Problem-Prevention Network Tune-Up

If you are a new client to us, I’d like to invite you to sign up for a FREE Problem Prevention Network Tune-Up to demonstrate how we can make your computer and technology headaches go away finally and forever.  At no charge or obligation, one of our senior technicians will come on-site and perform a 27-point performance assessment and tune-up to pinpoint any vulnerabilities to viruses, hackers, or data loss, and to show you how to improve the speed an reliability of your computer network.

Why are we giving this away for free? We simply offer this to all prospective customers as a way of introducing ourselves to you without the risk.

Click here now to sign up for a FREE Problem Prevention Network Audit today!

Good Networking,

Craig Petronella
President
IT Support Raleigh
(919) 422-2607

Your server is the heart of your network, so it pays to make sure everything is correctly installed and configured right from the start. IT SUPPORT RALEIGH staff members are server installation and configuration experts!

New Server Configuration

After you have selected and purchased a server and the required software, IT SUPPORT RALEIGH will perform the following services for as little as $499 for a 5-user system:

• Create your domain
• Set up new users
• Set up Microsoft Exchange
• Provide full documentation in the form of a system profile, which includes a complete list of the number of printers and computers along with their user names, passwords and IP addresses)
• Provide a detailed schedule of administrative & maintenance services

Looking for Exchange Server 2003 2007 Maintenance & Repair?

Windows Small Business Server 2008

Windows SBS 2008 is an all-in-one server solution designed to help you keep your data more secure and your company more productive. It provides many of the features used by larger companies, such as e-mail, Internet connectivity, internal Web sites, remote access, support for mobile devices, file and printer sharing, backup, and restore—all at one affordable price. [SBS 2008 Top Ten Reasons]

√ Microsoft Exchagne Server 2007
√ Microsoft Windows SharePoint Services 3.0
√ Microsoft Forefront Security for Exchange Server (Forefront)
√ Microsoft Windows Server Update Services (WSUS)

IT SUPPORT RALEIGH server support is comprehensive and covers all major operating systems, desktop applications that run the office environment. Our support services allow clients to reduce their support cost by 50%. Majority of our staff members are engineers with all necessary technical certifications and have gone through extensive training in soft skills required for customer support.

Windows Server technical support services features include:

√ 24 x 7 integrated support through on-site, telephone, email, and chat
√ Intelligent knowledgebase FAQs and solutions database used for information and troubleshooting purposes
√ Service request management (the logging, prioritization, tracking, research, resolution or dispatch/escalation and follow-up of help desk cases)
√ Escalations procedure management

Server Administration Services

• Full 24/7 monitoring of the server
• Diagnostic analysis of critical system failure
• Monitoring operating system health and statistics
• Downtime response and system reboot
• Operating system troubleshooting, repair and patches
• Daily backup system maintenance
• Backup restorations
• Install, setup, configure & maintain mail servers (Exchange 2003, Exchange 2007, Exchange 20010)
• Install, set-up, configure and support DNS server
• Install, set-up, configure support and monitor Web Server (IIS, Apache)
• Install and maintain PHP and other software
• File system management
• Installation and maintenance of common utilities and applications
• Security related configurations

Attn: Small Business Owners & Executives

• Are You Tired Of Writing Big Checks To Your Computer Guy Only To Continue Dealing With Frustrating Network Issues, unexpected Computer Downtime, Haphazard, Unprofessional Computer Support!
• Tired of spending money to fix ongoing computer problems
• Unsettling Feeling In The Pit Of Your Stomach That Your Important Company Data Is Not 100% Safe?

Do you want to put an end to unexpected downtime, network problems, Small Business Server crashes, Virus Threats, and other computer disaster finally and forever.
Growing sales, keeping customers and cutting costs are all that really count. Given these priorities, having to deal with other less obvious business risks has taken a back seat for many small business owners. Like having staff wasting time on the Internet, while you’re out closing deals.

IT SUPPORT RALEIGH has a comprehensive “disaster prevention” network monitoring and maintenance service plan called Petronella Flate Rate.

We have already have saved a considerable amount of money in lost downtime, made numerous small businesses around the Raleigh metro (Raleigh, Durham, Cary, Apex, Chapel Hill, Charlotte, Henderson) networks much more reliable, and reduced the number of problem they were experiencing.  [ALL because of our Petronella Managed Plans!]

Protect your Network
Protect you from malicious incoming Internet threats such as viruses, spyware, hackers, identity thieves and more.

Monitor Apps & Network
Monitor online behavior at the user, client and incident level. You can see what web sites are being visited, by whom, on what system.

Control your Network
Restrict access to inappropriate sites, manage when certain sites can be accessed, and control undesirable Internet activity, like web shopping during work hours.

Call us toll-free at (919) 422-2607 and receive instant Microsoft Certified support for expert diagnostics, repair, set-up and installation of your Microsoft Small Business Server.

IT SUPPORT RALEIGH is ready for your call and can quickly identify critical issues with your Small Business Server:

• Troubleshoot error codes related to Small Business Server
• Implement and troubleshoot all components of the Small Business Sever
• Troubleshoot Microsoft exchange services errors
• Troubleshoot Microsoft exchange store errors
• Troubleshoot performance, transport and Mail Flow, and Unified messaging server issues
• Manage e-mail, calendars, contacts, and other personal and team information
• Protect your Internet connections with firewall technology

Server Administration Services

• Full 24/7 monitoring of the server
• Diagnostic analysis of critical system failure
• Monitoring operating system health and statistics
• Downtime response and system reboot
• Operating system troubleshooting, repair and patches
• Daily backup system maintenance
• Backup restorations
• Install, setup, configure & maintain mail servers (Exchange 2003, Exchange 2007, Exchange 2010)
• Install, set-up, configure and support DNS server
• Install, set-up, configure support and monitor Web Server (IIS, Apache)
• VPN implementation for remote file access
• File system management
• Installation and maintenance of common utilities and applications
• Security related configurations

Windows Small Business Server 2008

Windows SBS 2008 is an all-in-one server solution designed to help you keep your data more secure and your company more productive. It provides many of the features used by larger companies, such as e-mail, Internet connectivity, internal Web sites, remote access, support for mobile devices, file and printer sharing, backup, and restore—all at one affordable price.    [SBS 2008 Top Ten Reasons]

√ Microsoft Exchange Server 2007
√ Microsoft Windows SharePoint Services 3.0
√ Microsoft Forefront Security for Exchange Server (Forefront)
√ Microsoft Windows Server Update Services (WSUS)